At KneeoLux™, your satisfaction matters. If your experience is anything less than excellent, we’re here to help.

30-Day Satisfaction Guarantee
You may request a refund within 30 days of receiving your product if:

The product arrives damaged

The product is defective

The product is not functioning as intended

Contact our support team with your order number and a brief description of the issue so we can assist promptly.

Eligibility for Refunds
To qualify, items must:

Be in their original condition

Include all accessories

Be returned in original or comparable packaging

Non-Refundable Situations

Change of mind after the order has shipped

Normal wear and tear

Damage due to misuse or improper care

Unauthorized returns without contacting support first

Return Process

1. Email our support team with your name and order number.

2. We’ll provide the return instructions and the nearest return facility.

3. Once inspected, approved refunds are issued to your original payment method.

Late or Missing Refunds
Refunds generally take 3–7 business days to appear, depending on your bank or card issuer.

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Track My Order

To track your order, simply enter your tracking number on our Order Tracking Page.
Your tracking number was emailed to you once your order shipped.

If you did not receive a tracking email, check your spam/promotions folder or contact our support team and we will resend it.

What your tracking page provides:

Real-time shipping updates

Carrier location scans

Estimated delivery time

Delivery confirmation

 

Our support team is available if you have questions about your shipment or need assistance locating tracking information.